When selecting business management software, you want technology that can keep up with your needs. From simple programmable applications to complex solutions, there are options for everyone. But with so many solutions available, selecting the right fit for your company can be challenging.
Microsoft Dynamics 365 is a cloud-based enterprise resource planning (ERP) solution that helps organizations of all sizes in the manufacturing, retail, and service industries. D365 helps by delivering insights and enabling collaboration across your entire business.
The product suite of Microsoft Dynamics 365 consists of two parts: Business Central and Finance & Operations. The former is an ERP system designed to meet the needs of small-to-medium enterprises, while the latter is a set of applications, including CRM, marketing, financials, customer service, sales, and project management. Larger and more complex organizations typically employ Microsoft D365 Finance & Operations.
Microsoft Dynamics 365 combines legacy solutions and provides cloud-based innovative technology to support your evolving business. If you’re looking for a reliable and user-friendly solution that will help streamline your workflow, as well as improve productivity and efficiency across all departments, D365 could be the right program for you.
What Is Microsoft Dynamics 365 Used For?
Dynamics 365 is one of the world’s most popular business management platform software solutions! Users love the flexibility and integration options D365 offers. It’s a cloud-based solution, which makes it accessible from anywhere and on any device, provided the device has an internet connection.
D365 provides:
- Holistic and integrated solutions for customer relationship management (CRM)
- Project and asset management (PAM)
- Operations management (OM)
- Sales management (SM)
- Integrated business-to-customer (B2C) and business-to-business (B2B) solutions
Is Microsoft Dynamics the Same as Microsoft 365?
Although their names are similar, Microsoft Dynamics and Microsoft 365 serve different functions. Most of us are familiar with Microsoft 365, formerly Office 365, which provides access to applications like Word, Excel, and PowerPoint through a subscription service. It also offers other productivity services available online.
On the other hand, Microsoft Dynamics 365 combines CRM and ERP in one cloud-based solution package. Both programs are under the 365 umbrella, so they work complementary to each other. You could have both programs working in tandem, yet they offer different services for your business.
Dynamics CRM: An Overview
Dynamics CRM is customer relationship management software that helps organizations manage their sales, marketing, and service operations. It offers rich features to facilitate business operations and processes across organizations. This business management software provides real-time insights into your business by enabling you to track activities, manage leads, and generate reports. It helps you engage with your customers across channels like email, the web, and social media.
What Are the 3 Main Areas in Microsoft Dynamics CRM?
To grow and succeed, your business needs CRM software that helps with sales, marketing, and customer service. After all, these are the three most important aspects of running a successful business.
Microsoft Dynamics 365 is a comprehensive customer relationship management solution that helps businesses run more efficiently. It offers sales, marketing, and service support in one platform, so businesses can manage their entire customer experience from start to finish. Your business can save time and money while providing a better customer experience.
1. Sales
If you’re looking to boost your sales and drive revenue growth, then Microsoft Dynamics CRM is the answer. With its powerful tools, you can automate processes, get real-time insights into your data, and create targeted marketing campaigns to help you reach your goals. The CRM platform is scalable, so that it can grow with your company. You can also map out your customers’ journeys because all the data is in one unified system.
2. Marketing
Microsoft Dynamics CRM can help you create targeted campaigns and attract new leads. It unifies your customer information in one program and provides automated features to help you gain customers. For example, you can create customized email templates to generate sales. Having all your marketing information in a single location makes exchanging updates easier and keeps your marketing team on the same page at all times. Your team can make informed marketing decisions moving forward after implementing Dynamics CRM.
3. Service
When it comes to providing excellent customer service, Microsoft Dynamics CRM can help you increase satisfaction levels and repeat business. Artificial intelligence can also offer new and exciting customer insights. By utilizing the three areas of sales, marketing, and service within Dynamics CRM, your team can deliver the best possible experience for each customer. In addition, by tracking every interaction and having all relevant information in one place, your team will be able to provide a high level of support.
Is Microsoft Dynamics Easy to Learn?
Yes, Microsoft Dynamics is easy to learn because even users with a non-technical background can understand how the program works. It’s also easily accessible on a web browser or any mobile device since it’s a cloud-based program. Microsoft offers training resources online, and you can hire consultants to help you with implementation. After training, you’ll be able to improve customer relations and speed up your communication processes.
How Much Does Microsoft Dynamics Cost?
The price for Microsoft Dynamics varies depending on your needs. It’s a subscription-based model with monthly charges per team member. Subscriptions are charged based on their roles, and you can choose to only buy the applications you need rather than purchasing one large license. The first D365 application will cost more than subsequent applications. You can also eliminate additional costs since D365 removes the need of managing your own data center and servers.
How Does My Business Implement Microsoft Dynamics 365?
If you’re looking for an all-in-one business management software to help you automate your workflow, then Microsoft Dynamics 365 is the right solution. You want to choose a company you can rely on. Our CRM-certified experts can be your partners during your implementation process. We pride ourselves on offering excellent support and highly qualified consulting. Reach out to schedule a free strategy session!
MAC offers implementations in:
- Dynamics 365 Sales
- Dynamics 365 Marketing
- Dynamics 365 Customer Service
- Dynamics 365 Project Service Automation
- Dynamics 365 Power Platform
Additionally, we can also help you with the following:
- Migrations
- Integrations
- Strategic Consulting
- Customer Tailored Training
You can review our services in more detail here.
